Support
API v3 errors
INVALID_API_REQUEST
Error | Reason |
|---|---|
| Request expired / ['request.time'] must be current UTC time | +/- 3 hour in UTC is acceptable |
| Refund status can not be altered | Only captured payment can be refunded. The payment is in Authorized status, need to wait for final Captured status |
| Invalid refund request | Check if payment was fully refunded. We suggest making operations that not less than 1 EUR cent. |
| fields ['card_account.card'] may not be empty | Needs to send security_code = cvv, for example: ("card_account": {"token":"...", "card":{ "security_code": "..." }},) |
| Can't check card token | Non-existent token was sent |
Invalid terminal credentials Bad request. Item not found in the database | Delete "sandbox" in all the links, where this parameter was specified The production environment is being specified instead of Sandbox one |
| Errors: [fields ['payment_data'] are incorrect: amount not valid for provided currency | No decimal values are available for the specified currency. Concerning other currencies - you should send them in ISO format, with needed decimals. The currency according to international standards has no decimals. We don't recommend to use such amounts because most probably they will not be processed by the bank. |
| Terminal with ID = 20035 for currency EUR not found | The wallet with the currency specified isn't active |
| fields ['card_account.card'] not expected in Payment Page mode | The mode (payment page) is not supported, need contact Account manager in order to switch the mode. |
INVALID_GRANT
Error | Reason |
|---|---|
| Invalid terminal credentials | The walled is inactive |
| Invalid user credentials | Non-existent wallet or an incorrect password is being used |